If you have a complaint, please contact us with full details and we will do our best to resolve the issue with you.
If we have not responded to your satisfaction within 8 weeks, you may refer your complaint to:
Klachteninstituut Financiële Dienstverlening (Kifid)
Postbus 93257
2509 AG, DEN HAAG
T 070-333 8 999
www.kifid.nl
The Kifid consists of the Financial Services Ombudsman and the Financial Services Disputes Committee. The Financial Services Ombudsman will first try to mediate between the affiliated financial undertaking and the consumer. Mediation is free of charge.
If you not satisfied with the judgment of the Ombudsman, you can apply to the Financial Services Disputes Committee. This will cost €50. This Disputes Committee does not mediate but renders a decision on the dispute.